Shipping

All orders are shipped via DHL. Online orders are processed and sent in between 2-6 business days, except for READY TO SHIP items which are dispatched in 2 business days (detailed on the product description). All pieces from OPERA by About Lucien & Casa Ayllón will be ready to ship and dispatched in 2 business days. We do not ship on Saturdays, Sundays, or holidays.

Once shipped, you will receive a confirmation email with a tracking number. If you require expedited delivery please email us at info@arles-studio.com prior to placing your order and we will try to arrange it.

DHL delivery usually arrives within 3-7 business days from the shipped date, excluding holidays.

If you are not home for delivery, you will be left a redelivery slip to arrange a suitable time or, in some instances your parcel may be left at the post office. In case you ask DHL to deliver your parcel without signature or at your front door, the responsability lies on the customer. 

Please note: Orders shipped internationally may incur additional fee’s & duties. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest solely with the customer.
Should the customer refuse to pay applicable duties & taxes applied by customs, the responsibility lies with the customer to arrange for the order to be returned in order to receive store credit.
If the customer refuses to accept the delivery from DHL and Arles Studio is charged for return of the parcel, the return shipping amount will be deducted from the customer's store credit.
Please contact your local customs office to find out if your order will incur fee’s prior to completing your purchase.

Shipping rates are specified below and expressed in the USD:

 

SHIPPING—America: United States, Bahamas, Canada, Costa Rica, Mexico, Nicaragua, Panama, Dominican Republic, Chile, Paraguay, Brazil, Bolivia, Uruguay, Colombia, Ecuador, Peru.

ORDER AMOUNT SHIPPING CHARGES
Under $99  $25
From $100 to $249 $15
From $250 Free shipping

 

 SHIPPING—Europe: Albania, Germany, Austria, Belgium, Croatia, Denmark, Slovenia, Slovakia, Scotland, Spain, France, Greece, England, Ireland, Italy, Israel, Lithuania, Luxemburg, Monaco, Montenegro, Czech Republic, Norway, Netherlands, Poland, Portugal, Russia, Sweden, Switzerland, Ukraine, Cyprus, Malta.

ORDER AMOUNT SHIPPING CHARGES
Under $99  $25
From $100 to $249 $15
From $250 Free shipping

SHIPPING—Australia

ORDER AMOUNT SHIPPING CHARGES
Under $149 $19
From $149 to 299 $15
From $300 Free shipping

 

SHIPPING—Oceania and Africa: Qatar, New Zealand, South Africa, Tunisia, United Arab Emirates.

ORDER AMOUNT SHIPPING CHARGES
Under $299 $28
From $300 Free shipping

 

SHIPPING—Asia: Japan, South Korea, China, Hong Kong, Philippines, Lebanon, United Arab Emirates.

ORDER AMOUNT SHIPPING CHARGES
Under $299 $28
From $300 Free shipping